Dell Launches ‘AI for Telecom’ With NVIDIA, Telcos

Dell Technologies today announced Dell AI for Telecom – a program designed to simplify and accelerate AI deployments for communications service providers (CSPs).

The new program extends and builds collaborations with several of Dell’s partners – including AI tech giant NVIDIA and network operators Lintasarta and SK Telecom – to speed telecommunications AI adoption and innovation.

A recent MeriTalk study, commissioned by Dell Technologies, found that 48 percent of telecom executives see AI as the industry’s most transformative technology in the next five years, yet 68 percent feel their organization is struggling to keep pace with rapidly evolving technologies and customer needs.

The Dell AI for Telecom program – part of the Dell AI Factory – addresses these challenges by bringing together Dell’s AI expertise, infrastructure, and services with software from across the AI ecosystem, Dell said today. The program will develop and deploy on-prem AI solutions that CSPs can use to enhance network performance, improve customer service, and provide greater value at the enterprise edge.

“Capitalizing on the multiple opportunities presented by AI has become the most compelling driver of network cloud transformation,” said Dennis Hoffman, senior vice president and general manager of Telecom Systems Business at Dell Technologies. “Dell AI for Telecom brings together Dell’s AI expertise and infrastructure, with partners across the ecosystem, to help network operators implement AI solutions in and on the network that reduce OPEX, improve performance and create new edge revenue opportunities.”

Leveraging the Dell AI Factory, Dell is extending its collaboration with NVIDIA to co-create and validate telecom AI solutions for CSPs. The solutions help CSPs use AI to:

• Enhance customer care and improve network maintenance;
• Automate call center scripts and customer care operations;
• Conduct network troubleshooting and analysis; and
• Develop digital twins for networks and perform predictive network maintenance.

“With infrastructure solutions optimized for enterprise AI workloads, CSPs can unlock new revenue opportunities and use their networks to deliver carrier-grade, low latency AI inference and training closer to data,” Dell said. “Enterprises can scale AI deployments and resources as needed, while maintaining data ownership and governance.”

“Telecom networks provide a critical fabric to bring AI applications to consumers and enterprises at scale. With NVIDIA’s AI suite, Dell is accelerating the adoption of AI factories, AI-powered operations and AI-RAN in telecom, as well as helping communications service providers apply these technologies to augment their own network operations and enhance customer experiences,” said Ronnie Vasishta, senior vice president of Telecom at NVIDIA.

Dell is also partnering with CSPs in the Dell Telecom Open Ecosystem Labs to develop AI solutions with Dell AI Factory infrastructure and ecosystem partners to enhance customer experiences and improve network performance.

SK Telecom, Dell, and other partners are collaborating to develop an AI chat agent for communications service providers. By creating the Mobile Network Operator (MNO) AI Platform, the team aims to integrate AI into existing business support systems (BSS) to enhance telecom business operations, drive revenue growth, and quickly address and solve customer problems.

“The creation of the MNO AI Platform signifies a pivotal step in integrating AI into existing business support systems,” said Haisung Kwon, head of MNO AI Platforms at SK Telecom. “This innovation aims to not only enhance our telecom business operations, but also drive revenue growth and resolve customer issues with unprecedented speed and efficiency by minimizing legacy burdens and standardizing so that LLMs can easily understand MNO products, supporting well-organized API calls necessary for problem-solving. Through our collaboration with Dell Technologies, we aim to accelerate AI adoption and innovation to deliver superior service and value to our customers.”